Refund policy

 

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, please contact our customer support team at villasons@sina.com.

If your return is accepted, we will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive and confirm your returned item, we will process your refund within 2 business days and notify you via email. Please note that your bank or credit card company may require additional time to process the refund.

If you have any questions regarding your return, please contact our customer support team at villasons@sina.com. We are happy to assist you.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will review the issue and work with you to provide a suitable solution.

Exchanges

The fastest way to receive the item you want is to return your current item first. Once your return has been approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of receiving your item, without providing any reason or justification.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 2 business days.
Please note that your bank or credit card provider may require additional time to process and reflect the refund in your account.
If more than 30 business days have passed since your refund was approved and you have not received your refund, please contact us at villasons@sina.com.

Order Cancellations & Modifications

If you need to cancel or modify your order (such as changing your shipping address or ring size), please contact us as soon as possible at villasons@sina.com.

Please note that once your order has already been shipped, we are unable to make any changes or cancel the order. However, you may return the item in accordance with our 30-day return policy once it has been delivered.